Privacy Policy & FAQ

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience

  • (your information helps us to better respond to your individual needs)

  • To improve our website

  • (we continually strive to improve our website offerings based on the information and feedback we receive from you)

  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

  • To process transactions

  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To administer a contest, promotion, survey or other site feature

  • To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy. If we decide to change our privacy policy, we will post those changes on this page.

Return and Refund Policy

milk + honey accepts MasterCard, Visa, American Express, Discover and some of our locations accept cash. milk + honey does not accept personal checks.

Services: If you are not completely satisfied with your service, please contact a manager to discuss your experience at

Products: Once the purchase is located and confirmed in our system, unused and unopened items may be returned within 30 days of the original purchase for a full refund to the original method of payment. If your purchase was made more than 30 days prior or has been opened/used, please contact a manager to discuss your options at

Gift Certificates: Once the purchase is located and confirmed in our system, a gift certificate may be returned for remaining balance to the original payment method. If a bonus gift certificate was awarded in conjunction with the original gift certificate purchase, the bonus gift certificate will need to be returned as well.

What is an ombre color?

Ombre is a style of hair color that is a gradual lightening of the hair strand, usually fading from a darker color near the roots to a lighter one at the ends. Ombre can be very subtle or very striking. The look you want to achieve will depend on the technique and level of lightness. If you’d like to receive an ombre color, please schedule a Ombré color service.

What is the difference between a partial highlight and a full highlight?

A partial highlight will give a brightening effect and have more focus on the top and sides of hair. A full highlight will color the entire head, and is the less-popular option. If you want to see consistent brightness throughout the hair, or you want to wear your hair up and see consistent color, you should schedule a full highlight. If you’re looking for a touch-up or some brightening to the top of your head, schedule a partial highlight. Your stylist will help determine what the best option is.

What qualifies as a short blowout?

A short blowout would be anyone with hair above the shoulders.

What qualifies as an extra long blowout?

A long blowout would be anyone with hair below the middle of the back.

Does an updo come with a blowout?

No. We ask that you come in with hair that is clean and dry. Our stylists will use product to achieve the desired texture and hold for the updo you are looking for.

What is a two-step color?

A two-step color is a base color with two-dimensional color added in. This is best for gray-coverage clients who want highlights or dimension. If you’re not sure what you are looking to do with your hair, this is the best service to schedule as it allows the maximum amount of time we will need.

What is a toner and why is there an additional charge?

A toner is used to enhance or refine the natural pigment that hair reveals when it is lightened. It also seals the cuticle and adds shine to the hair. There is an additional charge for this service due to the additional product and time needed to achieve your desired look.

What is balayage? What service do I schedule if I want balyage?

Balayage is a technique of coloring the hair that is customizable to each individual and used to achieve dimension. The word “balayage” means “to sweep” in French. It can create a soft, subtle look or a bold statement. You should schedule an Ombré color service and discuss your goals during your consultation with your stylist.

Why do the stylists have different prices?

Each stylist is at a different point in their career with milk + honey. When stylists attained certain goals set by milk + honey, their prices are raised to reflect their experience and education. We have top talent at all price points.

Why is there a plus sign next to the price? How do I know what price I will be paying for my hair service?

Every head of hair is different. The prices listed are a starting point for our services. Our Concierge are able to give you an idea of the price ranges we offer. However, during your consultation with the stylist, you will receive an exact price for the services desired. The ‘plus sign’ informs you that the price could be higher than what is listed. An increased price could be applied for very long or thick hair, for example.

I’m not sure if I need a color correction, what constitutes a color correction vs. a specific color service?

A color correction service is for clients who want to make a big change in their hair color, who have had a negative outcome with a previous color service, or if your hair has been colored at home. If you’re unsure of which service to schedule, please speak with our Concierge who will steer you in the right direction or call to schedule a complimentary consultation.

What fashion colors do you carry?

We carry a wide variety of bright, untraditional fashion colors. Some examples are mint green, lavender, coral and pink. A consultation is the best route to ensure we have what you are looking for.

Do you do hair extensions?

View our extensions page to learn more.

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